About the Book: This comprehensive Business Correspondent (BC) and Business Facilitator (BF) exam guide equips candidates with essential knowledge and practical skills for working with banks and serving unbanked and underbanked communities in India. Developed under the guidance of the Indian Banks’ Association (IBA) and Reserve Bank of India (RBI), it covers general banking, financial inclusion, BC/BF roles, technical skills, soft skills, and behavioural aspects. Ideal for BC/BF certification, banking exam preparation, financial inclusion training, and aspiring banking professionals.